01 Introduction

At Mivo Jewels, we ensure that your jewellery reaches you safely, securely, and on time. Our goal is to provide a smooth and transparent delivery experience for all our customers.

02 Order Processing Time

All orders are processed and dispatched within 7–8 business days. During high-demand seasons or sales, processing time may extend slightly.

03 Shipping Duration

We partner with trusted courier companies to ensure fast and reliable delivery.

1. Metro Cities: 3–6 business days
2. Non-Metro Cities: 5–8 business days
3. Remote Locations: 7–12 business days

04 Shipping Charges

Shipping is free on all prepaid orders. COD orders may include an additional fee depending on your location.

05 Order Tracking

Once your order is shipped, you will receive a tracking link via SMS or email. You can monitor your package in real-time until it reaches your doorstep.

06 Damage During Transit

If your package arrives damaged or tampered, please record an unboxing video and contact us within 24 hours of delivery.

07 International Shipping

At the moment, Mivo Jewels offers delivery only within India. International shipping options will be added soon.

08 Delays & Exceptions

Delivery delays may occur due to:

1. Weather conditions
2. Festive season rush
3. Courier operational delays
4. Incorrect delivery address

09 Reach Us Directly

Our support team is happy to help with any question about your order.