01 Return Policy

At MIVO Jewels, customer satisfaction is our priority. Please note that returns are not applicable on any products purchased from MIVO Jewels.

Eligible products may instead be exchanged within 3–5 days of delivery, subject to the conditions outlined in our Exchange Policy below.

MIVO Jewels reserves the right to inspect any product submitted for exchange before approving it. If any item, free gift, certificate, or accessory is missing from the package, the corresponding value may be deducted from the exchange or store credit amount.

02 Refund Policy

As returns are not applicable, refunds are not issued except in cases of damaged, defective, or incorrectly delivered products where a suitable replacement is unavailable (see Section 05).

Where a refund is approved, it will be processed within 5–7 business days.

1. Refunds will be issued to the original payment method or as store credit, depending on the payment mode.
2. Refunds will be made only for the amount paid at the time of purchase, as mentioned on the original invoice.
3. Any promotional discounts or coupon benefits availed during the purchase will be adjusted accordingly.

03 Exchange Policy

Eligible products can be exchanged within 3–5 days of delivery, subject to stock availability and the conditions below.

1. The product must be unused, unworn, and in its original condition, with all original packaging, tags, invoices, certificates, and complimentary gifts (if any) included.
2. Exchanges are not applicable for customised, personalised, engraved, resized, or made-to-order jewellery unless the product is damaged, defective, or an incorrect item has been delivered.
3. If the security tag or seal on the product has been opened or tampered with, the parcel will not be accepted for exchange.
4. For size-related exchange requests, the customer must provide a clear photo and/or video of the product as proof before the request is processed.
5. For other exchange-related issues, the customer may be required to submit a video along with photographs of the product as supporting evidence.
6. The replacement product will be dispatched only after the original product has been received and approved by our quality team.
7. If the requested product is unavailable, customers may choose another product by paying the price difference or receive store credit.

04 Exchange Process

You can initiate an exchange request by contacting our Customer Support team through email, WhatsApp, or the contact form on our website. Once the request is approved:

1. A reverse pickup will be arranged where service is available.
2. Please ensure you are available to hand over the package to the courier partner.
3. If the pickup attempt fails due to customer unavailability, a fresh pickup request will need to be scheduled.

05 Damaged, Missing or Incorrect Products

If you receive a damaged, incorrect, or incomplete order, please contact us within 48 hours of delivery. To process your request, we may require:

• A clear unboxing video from the sealed package.
• Photographs of the product and packaging.
• Your order number.

Claims made without sufficient evidence or after the specified time may not be eligible for approval. MIVO Jewels reserves the right to make the final decision after verification.

For any assistance, please contact our Customer Support team.

09 Reach Us Directly

Our support team is happy to help with any question about your order.